This Refund Policy applies to services purchased from ZYVANTA TECH SOLUTIONS LTD (“Zyvanta Tech Solutions”, “we”, “us”, or “our”).

Company Number: 17376389
Website: zyvantatechsolutions.com

We aim to provide professional, reliable, and high-quality technology services. Because many of our services involve customised work, development time, resources, and project-specific requirements, refunds are subject to the terms below.

1. Service-Based Purchases

Our services may include website design and development, software development, SaaS development, digital marketing, cloud and DevOps services, AI and machine learning solutions, consultancy, maintenance, and other technology services.

Because these services may involve work performed specifically for a client, refunds are not automatically available once work has commenced.

2. Before Work Begins

If you request cancellation before any substantial work has commenced, you may be eligible for a refund, subject to:

• The terms of your individual agreement or proposal

• Any non-refundable third-party costs already incurred

• Administrative or preparation costs reasonably incurred by us

Any applicable refund will be assessed on a case-by-case basis.

3. After Work Has Started

Once development, design, consultancy, marketing, configuration, research, or other project work has commenced, payments may become non-refundable because resources and working hours have already been allocated.

Where appropriate, we may consider a partial refund for unused services or unperformed work.

4. Completed Services

Payments for services that have already been substantially completed or delivered are generally non-refundable.

This may include:

• Completed website development

• Completed software development

• Delivered design work

• Completed consultancy

• Completed digital marketing work

• Completed technical work

• Delivered digital files or assets

• Services already performed according to an agreed scope

5. Deposits and Advance Payments

Project deposits or advance payments may be used to reserve development resources, begin project planning, purchase necessary resources, or commence work.

Unless otherwise agreed in writing, deposits may be non-refundable once work has commenced or costs have been incurred.

6. Third-Party Costs

Certain services may involve third-party products, subscriptions, licences, hosting, domains, software, APIs, advertising platforms, plugins, or other services.

Third-party fees may be non-refundable and are subject to the relevant third party’s own terms.

7. Client Delays

Refunds will generally not be provided where a project is delayed because the client fails to:

• Provide required information

• Provide content or materials

• Approve designs

• Provide access credentials

• Respond to requests

• Make required decisions

• Complete required client-side actions

We will make reasonable efforts to communicate with clients where delays affect project delivery.

8. Scope Changes

Requests that fall outside the originally agreed project scope may require additional fees.

A client cannot generally request a refund solely because additional features or changes are not included in the original scope.

9. Service Issues

If you believe a service has not been delivered in accordance with the agreed scope, please contact us promptly.

We will review the matter and, where appropriate, attempt to correct or resolve the issue before considering any refund.

10. How to Request a Refund

Refund requests should be submitted in writing to:

Email: Admin@zyvantatechsolutions.com
Phone: +44 7393 712832

Your request should include:

• Your name

• Company name, where applicable

• Invoice or order reference

• Date of purchase

• Service purchased

• Reason for the refund request

• Relevant supporting information

11. Refund Processing

Where a refund is approved, we will normally process it using the original payment method where reasonably possible.

The time required for the funds to appear in your account may depend on your bank or payment provider.

12. Chargebacks

Before initiating a payment dispute or chargeback, we ask that you contact us first so we have a reasonable opportunity to investigate and resolve the matter.

Unauthorised or fraudulent chargebacks may be investigated and may result in suspension of services.

13. Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted under applicable UK law.

Where mandatory consumer protection rights apply, those rights will take precedence over any conflicting provision of this policy.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time. The latest version will be published on our website with the applicable update date.

15. Contact Information

ZYVANTA TECH SOLUTIONS LTD
Office 1543, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Company Number: 17376389
Phone: +44 7393 712832
Email: Admin@zyvantatechsolutions.com
Website: zyvantatechsolutions.com